The Wellesley Free Library strives to offer excellent library services to all. In addition to the quality of the facility and the collection, it is equally important to have a library staff that is trained to provide accurate, efficient and friendly service at all times.
All customers shall be treated courteously, promptly, and respectfully.
- Staff should always refer questions, including questions about policy, to a supervisor when a request goes beyond their training or knowledge.
- Staff should refer escalating or difficult situations to a Supervisor.
- Staff is expected to act professionally, cooperatively and respectfully in all interactions with fellow staff members as well as customers.
Approved 3/4/2010 by the WFL Board of Trustees